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Terms and Conditions

Important Information

All contents of this website are for informational purposes only and are not a substitute for professional medical advice. You should make sure that you carefully read all product packaging and labels prior to use. If you have, or suspect you may have a health problem, you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already under medical care.

Product reviews are provided for informational purposes only. They do not reflect the opinions or views of My Supplement Shop Ltd and may be sourced from third-party platforms in order to give customers a more informed buying decision.

Ordering Process

Once an order has been placed, the transaction is processed manually at the premises of My Supplement Shop Ltd. This website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which My Supplement Shop Ltd may accept or decline in its absolute discretion without having to give a reason. A contract is deemed to be made at the point of delivery being made.

You are responsible for your use of this site and for your orders, so please ensure that any details you are asked to provide to us are accurate and true. Keep your login details secure so that no one else can misuse them.

Prices and Product Information

We endeavour to ensure all prices, pictures, and information are correct at all times on our website. However, we reserve the right to amend orders and subsequent prices if circumstances dictate. If a product is advertised as "old style" packaging, please make contact with us before purchase. Products are continuously being updated/remarketed by manufacturers, and as such, we may not have the most up-to-date images and/or descriptions displayed. We only ever supply the newest, most up-to-date version of the product offered to ensure you receive the newest, longest-dated stock available.

Should you order an item which differs from that received, we will offer a freepost return for this and offer a full refund upon receipt and processing of the return, provided the item is unused and in saleable quality.

Contract of Sale

    1. Your order is an offer to MySupplementShop.co.uk to buy the product(s) in your order. When you place an order to purchase a product from MySupplementShop, we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is an acknowledgement that we have received your order and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send an e-mail confirmation to you that we've dispatched the product to you (the "Dispatch Confirmation E-mail"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation E-mail. Your contract is with MySupplementShop.co.uk. You can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product.
    2. Please note that we sell products only in quantities which correspond to the typical needs of an average consumer's household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.

Delivery

  • We use the Royal Mail in the UK for a majority of our deliveries. Delivery in the UK typically takes 5-7 working days. Delivery in the UK (excludes Scottish Highlands and Ireland) typically takes 48 hours.
  • Orders are usually dispatched within 3-5 working days of being placed.
  • Our address labels are created automatically based on the address you enter. Incorrectly entered addresses are not liable for re-shipment or a refund. It is the customer's responsibility to ensure that addresses are entered correctly.
  • The Royal Mail delivery service that we use classifies UK destination parcels which take over 5 working days from the day of dispatch for delivery as "Delayed". At this time, please continue to wait for your order and it is likely that it will arrive shortly. After 15 working days from the day a UK destination parcel is dispatched, an order is considered by the Royal Mail as "Lost". In the unlikely event this occurs, please inform us and you will either receive a full refund or the option to have your goods dispatched to you again.
  • Delivery disputes can only be taken further up to five days after the tracking states delivered.

Delivery Charges

Charges are calculated at the time you place your order and will be clearly stated in your shopping basket. The charge depends on your location and the value and weight of goods ordered. For orders £60 and over, there will be no delivery charge. However, this excludes heavy orders, bulk liquids and glass items which will incur a courier charge and may be limited per order to better ensure safe delivery.

For further information regarding our delivery charges or for shipping to countries not included in our website, please contact us.

Re-Delivery Charges

Please ensure that the delivery address you enter is correct. Goods that are returned to us will incur a further delivery charge.

Temporarily Out of Stock Items

If you order multiple items and some items are temporarily out of stock (may be due to unprecedented demand) then we will send you the items that are currently in stock and refund you the amount for the items not currently in stock.

Returns Policy

You are responsible for checking that goods are correct when you receive them without opening them or removing the cellophane wrapper.

If you receive an item that is faulty or incorrect, you must notify us within 7 working days. We will repair or replace the goods or refund your payment, as appropriate. You must retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect you must return them without removing the cellophane wrapper.

If you wish to return an item for any other reason, you may do so within 14 days of receiving the goods. You must notify us in writing within this time period, and the item must be returned in its original condition, unopened and unused. We will issue a refund for the cost of the item, excluding any delivery charges, upon receipt of the returned item. You will be responsible for the cost of returning the item to us.

Damaged Goods

If you receive an item that is damaged, please notify us within 7 working days of receiving the order. We may require photographic evidence of the damage before authorizing a return or replacement. Once we have assessed the damage, we will either replace the item or issue a refund, as appropriate.

Cancellation

If you wish to cancel your order, please notify us as soon as possible. If your order has not yet been dispatched, we will cancel the order and issue a full refund. If your order has already been dispatched, you must follow our returns policy as outlined above.

Intellectual Property Rights

All content on the MySupplementShop.co.uk website, including but not limited to text, images, graphics, logos, and software, is the property of MySupplementShop.co.uk or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of MySupplementShop.co.uk and protected by international copyright laws. All software used on this site is the property of MySupplementShop.co.uk or its software suppliers and protected by international copyright laws.

Disclaimer on Product Efficacy

At MySupplementShop, we take pride in offering high-quality sports supplements and health & wellness products. However, it's essential to note that the efficacy of these products can vary from individual to individual. While we rigorously select and source products from trusted manufacturers, we do not manufacture these products ourselves.

Therefore, we cannot guarantee or be held responsible for the specific results or benefits you may experience from using our products. The effectiveness of any supplement depends on various factors, including individual physiology, lifestyle, and usage consistency.

It's always advisable to consult with a healthcare professional before starting any new supplement regimen. Additionally, it's crucial to follow the recommended dosage and usage guidelines provided with each product.

By purchasing products from MySupplementShop, you acknowledge and accept that the ultimate responsibility for determining the suitability and efficacy of any product lies with the individual consumer.

Disclaimer of Warranties and Limitation of Liability

This site is provided by MySupplementShop.co.uk on an "as is" and "as available" basis. MySupplementShop.co.uk makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, MySupplementShop.co.uk disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. MySupplementShop.co.uk does not warrant that this site, its servers, or e-mail sent from MySupplementShop.co.uk are free of viruses or other harmful components. MySupplementShop.co.uk will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.

Billing Terms & Conditions

At My Supplement Shop, we are committed to ensuring that our customers are fully informed about the cost of their purchase, the payment methods available, and the conditions that apply before and after purchase.

Payment Model

We accept payments through Shopify Payments and PayPal. You can select your preferred payment method at checkout.

Full Expense Disclosure

All prices listed on our website are in GBP (£). The total cost of your purchase will include the price of the product(s) and shipping charges. Any additional costs, such as taxes, will be clearly indicated at checkout before you complete your purchase.

Post-Purchase Conditions

Once you complete your purchase, a receipt will be sent to your email address. This receipt will contain details of your purchase, including the total amount paid and the payment method used. If you have any issues with your purchase or if you need further information, please contact our customer service.

Shipping Information

Shipping charges will be calculated and added to your total cost at checkout. For more details, please refer to our Shipping Information page.

Return and Refund Policy

If you are not satisfied with your purchase, you can return it within our return period. For more details about returns and refunds, please refer to our Return and Refund Policy page.

By making a purchase on our website, you agree to these Billing Terms & Conditions.

Applicable Law

By visiting MySupplementShop.co.uk, you agree that the laws of the United Kingdom, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and MySupplementShop.co.uk or its affiliates.

Disputes

Any dispute relating in any way to your visit to MySupplementShop.co.uk or to products you purchase through MySupplementShop.co.uk shall be submitted to confidential arbitration in the United Kingdom, except that, to the extent you have in any manner violated or threatened to violate MySupplementShop.co.uk's intellectual property rights, MySupplementShop.co.uk may seek injunctive or other appropriate relief in any court in the United Kingdom, and you consent to exclusive jurisdiction and venue in such courts.

Arbitration under this agreement shall be conducted in accordance with the rules of the United Kingdom, and judgment on the award rendered by the arbitrator(s) may be entered into any court having jurisdiction thereof. The arbitrator's decision shall be final and binding on all parties involved.

Site Policies, Modification, and Severability

Please review our other policies, such as our Privacy Policy and Shipping Policy, posted on this site. These policies also govern your visit to MySupplementShop.co.uk. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Contact Information

If you have any questions or concerns about these Conditions of Use or any other aspect of our site, please contact us using the following information:

MYSUPPLEMENTSHOP Ltd
29 Netherfield Drive,
Sapcote, Leicester, LE9 4NG
UK
Email: office@mysupplementshop.co.uk
Phone: 02037401275

By using the MySupplementShop.co.uk website, you agree to be bound by these Conditions of Use. If you do not agree to these terms, please do not use our site.