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MYSUPPLEMENTSHOP LTD

Leicester, UK

Customer Service Times
Monday - Friday
9am - 4pm

UTC

Delivery Information

All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped containing your tracking number.

Shipping Method: Orders are usually shipped within 1-2 days. (Monday – Friday) using Royal Mail, DPD, DHL & Spring GDS.

Royal Mail in the UK - Regular post
DPD in the UK and EU - For heavier items over 2kg
Royal Mail International- Tracked International Priority Post
Spring GDS -  International Priority Post

Handling time: 1-2 days (Monday – Friday) 
Deadline for the working day: 2pm GMT
UK Transit time: 1-5 days (Monday – Friday) (Depending on the service chosen and environmental factors)

Whilst going through checkout, you will see an estimated delivery timeframe of when you should receive your order. If your order has not arrived within this timeframe, please contact us.

Domestic Shipping Rates and Delivery Estimates 🇬🇧

Shipping charges for your order will be calculated and displayed at checkout.

Free Shipping on all orders over £60

Shipping Option Estimated Delivery Time Price
Standard ( 10kg) 2 to 5 business days £3.99
Express (10kg) 1 to 3 business days £4.49
Express (>10kg) 1 to 3 business days £5.49
Delivery Information

International Shipping and Final Mile Delivery

We offer worldwide international shipping, and the final mile delivery in each country is handled by the following postal services:

If your country is not listed above, you can find more information about international delivery partners here.

Please note: All parcels are fully tracked to the door with our only service, the Priority Royal Mail International Parcels Service (Express Shipping).

International Shipping Options

Shipping charges for your order will be calculated and displayed at checkout. Our international postal prices are weight-based, so the cost may vary. You can use our shipping calculator on the basket page before proceeding to checkout.

The courier for Express delivery may vary depending on your location, and it could be Royal Mail, Spring, DPD, DHL or FedEx.

Shipping Option Estimated Delivery Time Price
Express International (≤ 2kg) 5 to 11 working days Calculated at checkout
Express International (2kg+) 7 to 14 working days Calculated at checkout

Shipping timescales can vary greatly depending on the destination and extraneous variables.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. MySupplementShop is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 18 working days of receiving your shipping confirmation email, please contact us at hello@mysupplementshop.co.uk with your name and order number, and we will look into it for you.

Shipping timescales can vary greatly depending on the destination and extraneous variables. 

Refunds, returns, exchanges and Missing Parcels

Please see our dedicated Returns Page for more information 

Customs, Duties, and Taxes

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. MySupplementShop is not responsible for these charges if they are applied and are your responsibility as the customer. It is important to be aware of the customs regulations in your country as some items may require additional documentation or may be restricted altogether.

Important Notice on International Deliveries

For our customers ordering from outside the UK, please be aware that your parcel may be subject to customs inspections and procedures that are standard when shipping internationally. While we do our utmost to ensure a smooth shipping process by providing accurate HS Tariff Codes, detailed commodity descriptions, CN22 forms, and timely submissions of commercial invoices both in paper and electronic formats, these customs processes can sometimes cause unforeseen delays.

We have no control over the length of time your country's customs department takes to process your items. We empathize with the potential inconvenience this may cause and assure you that we do everything within our power to facilitate a swift delivery.

As such, we cannot be held responsible for delays caused by customs and request that these external factors not be considered when leaving us feedback. We value your feedback and use it to continually improve our services; however, please note that feedback left regarding delayed parcels due to customs, where this is substantiated in tracking links, will be disputed and steps will be taken to seek its removal. This is to ensure that our reputation and ratings provide a fair reflection of our service.

If your order is subject to customs clearance procedures, it can cause delays beyond our original delivery estimates. We appreciate your understanding and patience in these circumstances.

Cancellation Policy

If you need to cancel your order, please contact us immediately at hello@mysupplementshop.co.uk. Once an order has been processed and shipped, it cannot be canceled. If the order has already been shipped, you may initiate a return after receiving the item, following our return policy guidelines.

Shipping Status

As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number. If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout and we’ll be sure to deliver the items within that timeframe.

Order changes

Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.

Missing Parcels

1. First, Check with Your Local Delivery Service

Experiencing a delay or issue with your delivery? Your first point of contact should be your local final mile delivery partner. They're the ones who last handled your parcel, and they have the most up-to-date information about its status. Using the tracking number provided at checkout, you can directly access real-time information about your shipment.

Here’s why this approach is beneficial:

  1. Proximity: They’re closest to your parcel’s last known location.
  2. Efficiency: They have the most recent tracking information.
  3. Speed: They can initiate immediate resolutions.

Please find below the list of our final mile delivery partners. Use your tracking number on their site to inquire about your parcel:

2. Get in touch

If you’ve already reached out to your local delivery partner and still need assistance, please email us at hello@mysupplementshop.co.uk with their response. Our customer service team will take over the investigation, working alongside our shipping partners to locate your parcel and provide updates.

If your parcel has been marked as delivered but you haven’t received it, please complete a Declaration of Non-Receipt. This is a crucial step that will help expedite the claims process and allow us to resolve the issue more effectively with our shipping partners.

Contact Us

If you have any questions or concerns about our shipping and handling policy, please do not hesitate to contact our customer support team. You can reach us by email at hello@mysupplementshop.co.uk or by phone at +44 (0)20 3740 1275. Our team is available Monday through Friday from 9:00 AM to 4:00 PM UTC.

Thank you for choosing MySupplementShop, and we look forward to serving you with the best supplements and health products available!

Excellent transaction super delivery prices great will definitely use again well done

Theo Charalambous

Very pleased with purchase, I was kept informed of dispatch and delivery. Purchase arrived well packaged and in excellent condition. Thank you

Anne Allsop

The product was a good price compared to other companies. The delivery was quick and I could track the package.

Frances Battley

Very good and efficient service for our delivery to France. Only downside - we had to pay VAT and customs charges for the package to be delivered.

Brian Hull

Shipping and Returns FAQ

Delivery Information

How long does it take to process and ship an order?

Orders are typically processed within 1 to 2 business days, excluding weekends and holidays. You will receive a notification with your tracking number once your order has shipped.

What shipping methods are available?

We use Royal Mail, DPD, DHL, and Spring GDS for shipping. The choice of the carrier depends on the item's weight, contents and destination

How long does it take for UK deliveries to arrive?

UK transit times vary depending on the service chosen and environmental factors, but typically range from 1 to 5 days (Monday - Saturday).

What should I do if my order hasn't arrived within the estimated delivery timeframe?

If your order hasn't arrived within the estimated timeframe, please contact us for assistance. We will investigate and provide support to ensure your order reaches you.

Can I change my shipping address after placing an order?

Unfortunately, once an order has been processed (When you receive a tracking number by email), we cannot modify the shipping address. Please double-check your delivery details during checkout to avoid complications.

I can't find my tracking number. Where can I locate it?

You can find your tracking number in the email notification we sent when your order shipped.

International Shipping

Which postal services handle international deliveries to specific countries?

We partner with various postal services for international deliveries, including Royal Mail (UK), Australia Post (AU), Canada Post (CA), La Poste (FR), Deutsche Post (DE), USPS (US), Emirates Post (AE), Japan Post (JP) and Saudi Post (SA).

How long does it take for international orders to clear customs?

The duration for customs clearance varies by country and can be affected by various factors. We recommend monitoring your tracking information for updates on the customs process.

How are international shipping charges calculated?

International shipping charges are weight-based and will be calculated during the checkout process. You can use our shipping calculator on the basket page before proceeding to checkout.

What happens if my order is subject to import duties and taxes in my country?

Import duties and taxes are the responsibility of the customer and may be incurred when your shipment reaches your destination country. We are not responsible for these charges.

How can I track the status of my international order?

You will receive an email notification with a tracking number when your order ships. You can use this tracking number to check the status of your order. Please allow 48 hours for tracking information to become available.

Are there any additional charges besides shipping fees for international orders?

Your order may be subject to import duties and taxes in your destination country, which are your responsibility as the customer. These charges are not included in the shipping fees.

Returns and Refunds

What is your return policy?

We offer a 7-day return policy. To be eligible, the item must be unopened, unused, with tags, seals, and in its original packaging.

How can I initiate a return?

You can start a return from your dedicated account page for UK customers. For international returns, please email us at hello@mysupplementshop.co.uk with your name and order reference and reason for return. Please include as much information as possible in this request to allow us to best assist you.

How are refunds processed, and how long does it take?

Refunds are processed via the original payment method. It may take up to 10 business days for the refunded amount to appear in your account, depending on your bank or card issuer but these usually appear within 3-5 working days worldwide.

What if I received the wrong item or items are missing from my order?

If you received the wrong item or items are missing, please follow our step-by-step instructions and contact us with images and details. We will work to rectify the situation promptly.

Can I return opened or used items for a refund?

To be eligible for a refund, items must be unopened, unused, with tags and seals, and in their original packaging. Unfortunately, opened or used items cannot be returned for a refund.

I received a damaged product. What should I do?

If you received a damaged product, please contact us at hello@mysupplementshop.co.uk with your name, order number, and photos of the damaged item and its packaging. We will assist you in resolving the issue promptly.

Carbon-neutral shipping with Shopify Planet
Carbon-neutral shipping on all orders
24,698kg
shipping emissions removed
That's like...
63226
miles driven by an average gasoline-powered car
We fund innovations in...
Soil
Forest